01
End-to-End Service Design
From the moment someone reaches out for help to what happens behind the scenes to support them. I map what works, name what doesn't, and design something better with your team and the people you serve.
Service Design & Inclusive Experience
I design how a service
makes someone feel.
Not just whether
it works.
I work with charities, NFPs, and CICs to bridge the gap between digital UX and real-world community support. So asking for help doesn't feel harder than the problem itself.
I believe in
People before process
I design for
The edges, not the average
I work with
Communities, not for them
I am
Neuro-inclusive by default
My Story
Understand the human before you design the solution.
"The moment a service makes someone feel confused, excluded, or like a burden is a system failure."
In 2022, I was diagnosed with ADHD after recognising myself in my son's assessment. It explained why certain environments leave me entirely drained, why some complex problems light me up, and why I'm so passionate about how an experience actually feels to a human being.
Research by Robin was born from this realisation. I use human psychology, neuro-inclusive practices, and deep research to find and fix those pain points, so the people who need services don't feel like they've been failed.
Right now I'm building my portfolio through pro-bono work with purpose-driven organisations. If your community deserves better than what they're currently getting, that sounds like my kind of project.
On AI: I use it carefully and rarely. The people your services support deserve better than having their stories fed into a language model.
What I Do
Service design that connects people, process, and reality.
Every engagement starts with listening, not frameworks. (Revolutionary, I know.)
02
Community Co-Design
Your beneficiaries in the room from day one. Not to approve what's already been built, but to actually shape it. Radical concept, apparently.
03
Research and Insight
I turn complex, messy information into clear recommendations your team can actually act on. Not a 60-slide deck nobody reads past page four.
04
Prototyping and Testing
Rough prototypes tested with real people tell you far more than polished decks ever will. I help you find what works before you spend six months building the wrong thing.
05
Accessibility and Inclusion Audits
WCAG 2.2, trauma-informed, neuro-inclusive, across helplines, physical spaces, and digital flows. Because "it works on desktop" is not the same as accessible.
06
Workshops and Facilitation
Sessions that help your team think differently about the problems they're trying to solve. I make space for the honest conversations that usually only happen in the car park afterwards.
The Name
Why a Robin?
Robins don't migrate. They don't show up for summer and disappear when things get hard. They stay in their patch, they know the local landscape, and they sing even in the depths of winter.
That's the kind of practice I'm building. Not parachuting in with a generic framework, but doing the slower, more careful work of understanding a specific community in a specific place.
Local
Grounded in real communities, not generic best practice.
Trusted
Present for the difficult conversations, not just the easy ones.
Community-minded
The research serves the people, not the other way around.
Work With Me
Got a challenge worth
talking about?
Drop me an email. No complex intake form, no three-week turnaround. Just a genuine interest in whether I can help.
hello@researchbyrobin.co.ukI aim to respond within 2 working days. Faster if it's a really good problem.